Quality Policy
ALICANTE CONVENTION BUREAU, integrated in the Alicante Municipal Board of Tourism and Beaches, as specialists in the attraction of congresses, conventions, events and incentive trips, we look after and care in a personalised way to fulfill your needs optimally.
Our distinction lies in the quality of our services and the orientation to the tourist and resident, supported by its Quality Management System according to the UNE 187005 standard.
The commitments on which our Tourism Quality Management System is based at the ALICANTE CONVENTION BUREAU are set out below:
Promote and boost Alicante as a MICE Tourism destination.
Collaborate in the whole application process: prepare the presentations, follow up, prepare the dossiers and provide material, both graphic and audiovisual.
• Advise on the planning and organisation of events, offering suitable venues, accommodation and suppliers.
• Providing information on programmes for leisure and cultural activities in the city.
• Facilitating contact with local suppliers to the meetings market.
• Providing tourism and promotional material for the city.
• Supervising partnerships with organising committees.
• Promoting sustainable and responsible tourism.
• Raising awareness of the benefits of tourism in the destination.
ALICANTE CONVENTION BUREAU, as an entity responsible for quality and with the aim of offering the best service to customers, is committed to continuous improvement in the effectiveness of its Management System in its activities and services, establishing the corresponding indicators that will allow us to analyse the achievement of our objectives.
It is the responsibility of all the members of the organisation to ensure the proper functioning of the Quality Management System, satisfying both the needs of the client and the member suppliers, as well as the corresponding legal and regulatory requirements, with the ALICANTE CONVENTION BUREAU's management being ultimately responsible for this.
Quality, rooted in these principles, is integral to the ALICANTE CONVENTION BUREAU's management approach and to comply with them, the involvement of all members of the organisation is necessary.
